Service Agreement
Terms of Service
This Onbilia Agreement governs your use of the services provided by Onbilia Remittance Inc.
Note: If you registered before June 11, 2025, and unless you have received a notification from us stating otherwise, Onbilia Remittance Inc provides services to residents of Canada and the European Economic Area (EEA).
Table of Contents
Please refer to the full Terms of Service document for complete details. This page contains excerpts from the main sections. For the complete legal text, please contact [email protected]
1. Introduction
This Agreement governs the use of the Services provided through the Onbilia App. By using the App or the website, you agree to be bound by these terms and conditions.
2. Services Provided
Onbilia provides money transfer services including deposits, transfers, withdrawals, and request money services through the Onbilia App.
3. Customer Registration
To be eligible, you must be at least 18 years old, have capacity to enter into legally binding contracts, and provide required KYC/AML information.
4. Account Access
You must keep your Account Details secret and secure. Notify us immediately at [email protected] if you suspect unauthorized access.
5. Transferring Funds
Transfers are subject to applicable fees and exchange rates. Transactions are often irrevocable - verify all details before confirming.
6. Wallet Account
Your digital wallet allows you to store funds securely. Deposits are free; transfers from wallet are subject to fees.
15. Suspension of Services
We may suspend services if we suspect fraud, money laundering, or breach of applicable laws.
17. Fees
All fees are set out in the Transfer order through the app and paid in local currency.
21. Warranties and Representations
You warrant that funds are acquired lawfully and information provided is accurate. We provide services with reasonable care and skill.
22. Limitation of Liability
Our liability is limited as permitted by law. We are not liable for indirect losses or circumstances beyond our control.
23. Term and Termination
Either party may terminate with notice. You must withdraw all funds before closing your account.
27. General Terms
This Agreement is governed by the laws of Canada and Quebec. Contact us at [email protected] for questions.