FAQs

1. How does Onbilia ensure my money transfer is secure?

At Onbilia, your security is our top priority. We use bank-level encryption to protect your personal and financial data throughout the entire transfer process. All transactions are monitored in real-time by advanced fraud detection systems, and we are fully compliant with global financial regulations. You can send money with the confidence that your funds are in safe hands.

2. What are the fees and exchange rates for sending money?

Onbilia is committed to transparency. We offer low, upfront fees that you see before you confirm any transfer. Our exchange rates are highly competitive and very close to the real mid-market rate, with no hidden markups. The exact fee and the final amount your recipient will get are always displayed clearly on the review screen, so there are no surprises.

3. How long does it take for the money to arrive?

Most transfers sent via Onbilia are completed within minutes, especially when sending to a bank account or mobile wallet. However, the transfer speed can sometimes depend on the destination country, the recipient's bank, and verification requirements. You can track the status of your transfer in real-time from the "Activity" section of the app.

4. What do I do if my transfer is delayed or hasn't arrived?

While we strive for instant transfers, occasional delays can happen due to bank processing times or security checks. First, please check the transfer status in your Onbilia app. If the status is unclear or the transfer is significantly delayed, our dedicated 24/7 customer support team is ready to help. You can contact us securely through the app's live chat for the fastest assistance.

5. What countries can I send money to with Onbilia?

Onbilia is constantly expanding its network to connect you with more people around the world. We currently support transfers to over 50 countries across Asia, Africa, Europe, and the Americas. For the most up-to-date list of supported countries, please visit the "Send Money" screen in the app, where you can search for your recipient's country.